Senior Customer Care Executives – Sampath Bank 2024

SENIOR CUSTOMER CARE EXECUTIVES

Requirements:

• Minimum of 2 years’ experience in a call centre/contact centre or a similar business environment.
• Age preferably below 27 years.
• Passed GCE O/L, including Mathematics and English.
• Passed GCE A/L.
• A certification related to IT will be an added advantage.

Key Responsibilities:

• Provide highly personalized and attentive service to meet the unique needs and preferences of high-net-worth clients.
• Address client inquiries, concerns, and issues promptly and effectively, ensuring resolutions meet or exceed expectations.
• Demonstrate a deep understanding of the products, services, and solutions available to high-net-worth clients, offering informed advice and guidance.
• Resolve complaints or issues promptly and efficiently, ensuring minimal disruption to the high-net-worth clients.

Competencies Required:

• Excellent verbal and written communication skills in Sinhala and English (Tamil would be an added advantage).
• Ability to deliver a superior service in the absence of physical presence of high-net-worth clients.
• Active listening skills and the ability to understand needs of high-net-worth clients and respond accordingly.
• Problem-solving and negotiation skills.
• Ability to work under pressure on a 24/7 shift basis.
• Flair for interpersonal relations.
• Basic IT skills.

An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.

Chief Human Resource Officer
Sampath Bank PLC, No. 110, Sir James Peiris Mw., Colombo 02.